The challenge

MELLOHAWK Logistics ships cargo of every size and kind by air, ocean and land, as well as provides supporting services such as logistics consulting, customs brokerage and documentation.

During MELLOHAWK’s early days, co-owner Arnon Melo was working with clients he’d known – and trusted – for years through his former employment in the industry.

But as his client base grew to more than 150 agents, he began to have reservations about the risks he was taking. The crux came when a new agent required a last-minute, airfreight shipment involving $50,000.

“I asked for 50 per cent upfront,” says Melo. “But of course they couldn’t do that, because the wired money wouldn’t arrive in time before the shipment had to take off. We were about to lose the deal.”

Recently we had a $50,000 shipment to Pakistan, and I told them without hesitation we could do it, no problem. I simply insured the shipment through Select Credit Insurance on the EDC website without the customer even knowing.

How EDC helped

Although Melo had heard of EDC, he was under the impression its services were for long-term contracts or much larger transactions. Still, with a $50,000 deal on the line, he called his local representative to see if there was anything EDC could do to help.

Zeroing in on new customers and protecting international shipments with EDC Select Credit Insurance.

“She told me I could go on the EDC website and get Select Credit Insurance to insure as little as $5,000 or less for $30, and it could be done in about ten minutes. I was skeptical, but she walked me through it and sure enough, in less than ten minutes, I had created an account, entered the agent’s information and had the approval for insurance. Then we could breathe, because we had that guarantee we would be paid.”

The results

Melo says EDC Select Credit Insurance is now enabling MELLOHAWK Logistics to be more aggressive about taking on new deals, and will help them to expand.

MELLOHAWK Logistics

“Recently we had a $50,000 shipment to Pakistan, and I told them without hesitation we could do it, no problem. I simply insured the shipment through Select Credit Insurance on the EDC website without the customer even knowing.”

EDC service used

Credit insurance

Protect Against the Risk of Not Getting Paid

EDC Select Credit Insurance is an online solution that’s ideal if you’re looking to insure your receivables for up to $500,000 per customer against non-payment.

You can get insurance for one or several customers and all transactions, regardless of how small, will be considered. 

 

Learn more