Have questions?

Submitting a Credit Insurance claim

If a payment is overdue, or your buyer can’t or won’t pay, you may need to file a claim or a report.

Claims for Portfolio Credit Insurance policies can only be made online. 

Please make sure to log in with the credentials you use to manage your policy, NOT your billing credentials.

Learn more about claims.

Submitting or amending a declaration

Declarations for Portfolio Credit Insurance policies can only be made online. 

Please make sure to log in with the credentials you use to manage your policy, NOT your billing credentials.

Learn more about how to submit or amend declarations.

Logging in to Portfolio Credit Insurance

You have 2 sets of login credentials for Portfolio Credit Insurance. 

One is for managing your policy. The other is for billing.

Accessing webinars – live and on-demand

Our webinars cover an array of must-know trade topics, like how to target and win new customers, where to find your next market, how to get more money to grow, and more. 

These expert-led sessions will provide the knowledge you need to confidently make smarter business decisions. And new webinars are added regularly.

To access EDC webinars, you need a MyEDC account

• Create a MyEDC account

• Log in to your existing MyEDC account

Call us if you need help creating or accessing your MyEDC account.

Get expert insights from our Export Help Hub

Export Help Hub gives you clear answers from experts to help you grow your business – all for free.

And if you can’t find what you’re looking for, you can submit questions directly to our EDC advisors.

To access EDC webinars, you need a MyEDC account

• Create a MyEDC account

• Log in to your existing MyEDC account

Call us if you need help creating or accessing your MyEDC account.

Export Guarantee Program

We deliver this product in partnership with your financial institution to help you access additional working capital.

If you’re an existing guarantee customer, please contact your EDC account manager.

If you’re not an existing customer and want to find out if these products are right for your business, please contact your financial institution. Together we’ll come up with a plan to support your international growth. 

Learn more about the Export Guarantee Program.

Account Performance Security Guarantee

We deliver these products in partnership with your financial institution to help you access additional working capital.

If you’re an existing guarantee customer, please contact your EDC account manager.

If you’re not an existing customer and want to find out if these products are right for your business, please contact your financial institution or EDC account manager. Together we’ll come up with a plan to support your international growth. 

Learn more about Account Performance Security Guarantees.

Foreign Exchange Facility Guarantee

We deliver these products in partnership with your financial institution to help you access additional working capital.

If you’re an existing guarantee customer, please contact your EDC account manager.

If you’re not an existing customer and want to find out if these products are right for your business, please contact your financial institution. Together we’ll come up with a plan to support your international growth.

Learn more about Foreign Exchange Facility Guarantees.

Trade Expansion Lending Program (TELP)

We deliver this solution in collaboration with your financial institution to help you access additional working capital.

Talk to your financial institution to determine if TELP, or another EDC solution, is a good fit for your financing needs. If your lender doesn’t offer TELP, they can still work with EDC to find additional ways to support your growth.

Learn more about the Trade Expansion Lending Program.

Trade Recovery Guarantee

Trade Recovery Guarantees are administered by participating financial institutions. This temporary solution ended for new transactions on Dec. 31, 2022.  

If you have questions about an existing Trade Recovery Guarantee loan, please contact your financial institution.

Canadian Emergency Business Account (CEBA)

The Government of Canada's Canadian Emergency Business Account (CEBA) program is no longer accepting applications.

If you have questions about the program, including loan repayments and forgiveness, please contact your financial institution or visit https://ceba-cuec.ca/

Business Credit Availability Program (BCAP) Guarantee

The Business Credit Availability Program (BCAP) Guarantee stopped accepting applications on Dec. 31, 2021.

If you have any questions about a BCAP guaranteed loan, please contact your financial institution.